What We Do

Consumer Protection & Assistance

Our department is made up of dedicated public servants with expertise in insurance, investments, and consumer protection. Whether your auto claim was denied, a medical procedure wasn’t covered, or something doesn’t seem right with an investment, no question is a bad question.

Our team assists consumers with insurance concerns and securities-related issues, including understanding policies, coverage, and investment products. If you believe you were treated unfairly by an insurance company or suspect misleading or fraudulent investment activity, we can help guide you through your options.

We also assist Medicare beneficiaries through the State Health Insurance Program (SHIP), offering unbiased, confidential help with understanding coverage options, enrolling in plans, comparing benefits, and submitting appeals. In addition, Prescription Connection helps eligible North Dakotans access prescription medications that might otherwise be unaffordable.

Securities & Investor Protection

The North Dakota Insurance & Securities Department regulates the securities industry to help protect investors and promote fair, transparent financial markets. This includes oversight of investment advisers, broker-dealers, securities offerings, and investment professionals operating in North Dakota.

We also provide investor education and assistance to help individuals understand investment products, recognize warning signs of fraud, and make informed financial decisions. Whether you have questions about an investment, concerns about a sales practice, or suspect an investment scam, our team is here to help guide you through your options.

If you believe you may have been misled, pressured, or defrauded in connection with an investment, the Department can receive complaints, review concerns, and take appropriate action to protect North Dakota investors.

Fraud Investigations

Insurance and investment fraud are serious crimes that harm consumers and drive up costs for everyone. The Department receives tips and complaints related to insurance fraud, investment fraud, and financial scams, and investigates alleged wrongdoing to determine whether violations have occurred.

Our Fraud Investigation team investigates reports, works with law enforcement and prosecutors, and may recommend or pursue charges when appropriate. The public is encouraged to report suspected fraud or scams affecting North Dakotans. You can do so by clicking here.

Agent & Company Licensing

Before individuals or companies can sell insurance products or securities in North Dakota, they must be properly licensed through the Department. Applicants are reviewed to ensure they meet education, examination, and regulatory requirements before being authorized to operate in the state.

Licensing helps protect consumers by ensuring agents, brokers, and firms meet professional standards and comply with state and federal laws.

Financial Surveillance & Market Conduct

It's common knowledge that companies need to have enough money in order to stay afloat. The Department monitors the financial condition of insurance companies and registered firms to ensure they can meet obligations and protect consumers.

We also conduct market conduct examinations to evaluate how companies and licensed professionals interact with consumers. These reviews assess complaint handling, claims processing, sales practices, disclosures, and compliance with state and federal laws to ensure fair treatment across the marketplace.

Rates & Policies

Insurance rates and policy benefits offered to North Dakotans are reviewed by the Department to ensure they comply with laws, are actuarially sound, and reflect what is being promised to consumers.

In the securities space, the Department oversees registration, disclosures, and compliance to help protect investors from misleading practices and to promote transparency and fairness in investment offerings.